Help

Questions

How we buy, inspect and ship, and what you pay. Anything else, write to us.

Where do your products come from?

We buy every piece from an official US retailer. The retailer delivers it to us in New York, where we inspect and photograph it before we ship it to you.

Are the products authentic?

Yes. We buy only from official US retailers, never from resellers. Our team in New York inspects each piece before it leaves.

How long does shipping take?

The transit time for your country is quoted at checkout. It starts once the retailer has delivered your pieces to us in New York. We then ship your parcel by DHL, FedEx or USPS.

What does shipping cost?

Shipping is priced from the parcel's billable weight and your shipping zone. A handling fee, based on your order value, is listed as its own line. Both amounts are shown before you pay.

Do I pay duties and taxes?

For destinations where we hold an estimate, duties and taxes are included in your total, and nothing is due on arrival. For other destinations, you pay them to the carrier on delivery. Checkout shows a notice when this applies to your order.

How do I pay?

By card. Your card is charged when you place the order. Payments are processed by Stripe.

Can I change my shipping address after ordering?

Write to support@sprintluxe.com with your order number and the new address. A different country changes the shipping quote.

Is there a minimum order?

Yes. The minimum order value is shown in your bag.